Sala Parpalló

Service Chart

 

 
Commitment of the Institution

This Service Chart is another token of our responsibility, by improving the quality of the public services rendered in the Cultural Area of the Diputación de Valencia, which is developed within the framework of its Strategic Quality Plan. Our commitment with a management process that must also be “from the outside in” provides us with an opportunity to improve what is most expected of us, thus optimising our efficacy and efficiency.

Service Catalogue

Exhibitions 

Sala Parpalló organises temporary exhibitions on its own and in collaboration with other institutions.

Programme of cultural and educational activities

— Conferences, gatherings and seminars

— Artistic workshops

— Concerts

— Screenings

Publications
Alfons Roig scholarships
The deliberations for the granting of the two twice-yearly scholarships are held at Sala Parpalló. Those awarded these scholarships exhibit their work at Sala Parpalló and a catalogue of each exhibition is published.
Information services

— Information at the gallery

— Information on line

— Leaflet and poster handouts

Opening hours

Tues-Sat: 10:00 – 14:00 & 16:00 – 20:00.

Sun & holidays: 10:00 – 14:00.

Mon closed.

Closed: Jan 1st, May 1st, Dec 25th.

Sala Parpalló

Alboraia, 5. 46010 Valencia.

Tel. +34 96 361 44 15

www.salaparpallo.es

Map

Commitment of the Management

Sala Parpalló has drawn up this Service Chart as documentary evidence of its public commitment to provide normalised high-quality cultural services. We conceive and develop this normalisation by extending citizens’ rights and thus enhancing our sensibility and receptivity of their demands as users. From an internal point of view, Sala Parpalló has addressed in this Chart resources that contribute to the evaluation of its implementation within the framework of management according to results, towards constant improvement and the incorporation of innovations.

Mission 

Sala Parpalló promotes and furthers contemporary art for a varied public. Its aim is to enhance communication between the visual arts and the critical debate about art today. It does all this by applying criteria of social interest, plurality and experimentation through public services developed for and linked to exhibitions and other activities of diffusion and information.

Vision

Sala Parpalló aims to become a consolidated referent of contemporary art in the province of Valencia.

Users’ rights

As contemplated in Decreto de Presidencia no. 04951, of 20th July 2009, and leaflets containing users’ rights and regulations for the use of the gallery are available at information desks. 

Citizen participation

Users of this gallery have Complaint and Suggestion forms at their disposal. This gallery has a specific procedure for handling citizens’ complaints and proposals, with the inspection and control systems necessary to ensure an efficacious response to the rights of the interested party in the event of non fulfilment of the commitment.

 
Axes of quality 

A. Sala Parpalló optimises its adaptation to the needs/ expectancies of its clients.

 		 Commitments

A.1. Evaluation of client satisfaction.

A.2. Capacity to respond to clients’ demands. 		Associated indicators

A.1. Results of user satisfaction surveys.

A.2. Response to complaints and suggestions will be within a maximum of 20 days.

Annual objective value

A.1. The average will be over 3 (on a scale from 1 to 5).

A.2. 100%
B. Sala Parpalló creates and improves communication channels to facilitate citizen access to its services and the transparency of its management. . B.1. Accessibility to information.

B.2. Didactic support of exhibitions.

B.3. Critical debate at exhibition events.

B.4. Communication capacity.

B.5. Transparency in results.

 

 B.1. Information about exhibitions and cultural and educational activities at the website at least 30 days in advance.

B.2.1. Number of guided visits with prior reservation in relation with the total number of exhibitions.

B.2.2. Number of workshops held in relation with the total number of exhibitions and video film series held in the same period.

B.3. Number of conferences/ seminars related with all the exhibitions and video film series during the same period.

B.4. A translation service in Spanish, Valencian, English and French will be provided for guided visits with prior reservation.

B.5. Every six months the degree of fulfilment of the commitments contemplated here may be consulted at the website.

B.1. 100%

B.2.1. 100%

B.2.2. 100%

B.3. 80%

B.4. 100%

B.5. 100%

 
C. Sala Parpalló’s agenda is varied and promotes new values. C.1. Support of the work of up-and-coming artists.

C.2. Equilibrium in the yearly agenda to guarantee the presence of creators at different stages of their careers.

C.1. Recognition granted to up-and-coming artists with the Alfons Roig scholarships.

C.2. A proportional number of exhibitions of renowned and up-and-coming artists.

C.1. At least one exhibition of each scholarship winner.

C.2. At least 40% will be exhibitions of up-and-coming artists (aged < 40).

D. Sala Parpalló considers the development of an original programme an added value. Programme of events organised by Sala Parpalló. Proportion of exhibitions organised by Sala Parpalló in relation with the total. At least 70% of the programmes will be organised by Sala Parpalló.